Technical support
For technical incidents and support requests, you can reach us through the following channels:
- Service Desk (online, 24/7): open a ticket via our contact form.
- Phone support: +34 810 101 154 — Monday to Friday, 8:00 to 18:00 (Europe/Madrid).
- Email: use the contact form, indicating the reason and the details of the incident.
Notifications received after 15:00 (Europe/Madrid) are logged at 8:00 on the next business day. For response and resolution times by incident level, see our Service Level Agreements (SLA).